Product Support
Need assistance with your EV Charger? We have all the technical guides available for product information and install.
FAQ
Q. What charge access control do I have?
The Charge Wise NEO Range offers two charging access modes. Plug and Charge, and Authorization. Plug and Charge is preset as the factory default, which means your wallbox offers free access to all EV drivers, so it is highly recommended to use in your private area.
Authorization means every charging session needs to be started by RFID tags or APP. The NEO range come with 2 x RFID tags as part of the package, more can be ordered from the accessories store.
Q. Can I use the EV Charger for charging all EV vehicles?
Yes.
NEO socket variants come with a Type 2 socket. If your EV comes with Type 1 or CCS1 inlet, we suggest you contact us and we can arrange a custom cable for your situation. 99% of all EV’s sold in Australia have a Type 2 connector by default.
Q. How do I decide between 7kW and 22kW charging power if I have three phase electricity supply?
The On Board Charger(OBC) of your EV vehicle determines the maximum AC charging rate, often measured in kW (kilowatts). Generally, 7kW wallbox is suitable for most mainstream electrical vehicles in the market. A 22kW EV wallbox considered as future-proof and getting more popular. If you purchase Charge Wise NEO 22KW charger, setting the charging current in the app, you can set the full range of the charging power from 1.4kW to 22kW.
Note: Please check your vehicle specs for the max charge rate, for example the Telsa Model 3 and Y have a maximum Charge speed of 11kW. This is not to say future models will not support 22kW.
Q. Can I charge EV and PHEV vehicles with the same charger?
Yes.
The Charge Wise Wallbox range is able to charge all models of electrical vehicles (EV) and plug-in hybrid electric vehicles (PHEV) of all automobile brands with the Type 2 connector.
Q. What is OCPP and how will this affect the charger?
All Charge Wise NEO chargers come equipped with OCPP 1.6 capability, allowing seamless integration with third-party cloud software.
This feature offers numerous benefits, from enabling businesses to manage multiple chargers via a CMS system for reporting and load balancing to integrating with home automation systems for optimized charging efficiency. Additionally, OCPP plays a crucial role in future-proofing national power grids by allowing electrical resellers to balance loads across home and public chargers, ensuring grid stability.
Since 2019, all new chargers in the UK must be OCPP-compatible, and it’s only a matter of time before similar regulations are adopted worldwide.
Q. Do I need to install and external RCD?
Yes.
You need to have an external RCD installed in the upstream. All Charge Wise chargers are compliant with IEC 62955:2018 with 6mA DC residual current protection integrated into the charger. However, an RCD/RCCB/RCBO, at least type A, characteristics C must be installed to provide the maximum protection of the electrical safety.
Q. What type of RCBO breakers should be picked for the installation of an EV Wallbox Charger?
Please refer to the table below for recommended RCBO breaker selection.
Input | Specification | Remark |
Single phase wallbox | 2P, 40A RCBO, at least Type A, Characteristic C | 50Amp is recommended if the ambient temperature is higher than 40°C |
Three phase wallbox | 4P, 40A RCBO, at least Type A, Characteristic C |
Q. What size electrical cable should I use with the EV Charger Wallbox?
Please refer to the table below for the recommended cable.
Charge Wise Wallbox power | Max. charging current | Recommend cable |
7kW | 32A | 10mm² to 16mm² |
22kW | 32A | 10mm² to 16mm² |
Q. Do I need an electrician to install the Charge Wise Wallbox?
Yes.
You need a qualified electrician for installation, as it should be connected to the electrical system by a certified installer. Australian regulation requires the installer to supply a ‘Certificate of Electrical Compliance’ after install of the wallbox. Warranty will be void if this has not been supplied in the event of a fault.
Q. Do I need to let my electrical company know I have an EV Charger installed?
This varies by state, as each Australian state has different requirements for registration, applications for loads over 20 amps, and OCPP compliance. With EV adoption accelerating, states are continually developing policies to help maintain grid stability under their management.
Q. Is there any maintenance to do on the charger?
EV Chargers are very low maintenance. You are advised to check the condition of the cables and connectors for cracks or irregular wear at regular intervals. The Software can be updated OTA(Over The Air) via the mobile app, this will keep the charger running at optimal performance with the latest features.
Q. Can somebody use my wallbox without my permission?
It depends on the charge access setting on the app. If plug and charge access is selected, it means your wallbox offers free access to all EV drivers. So it is highly recommended to use it in your private facility.
If authorization access is selected, nobody can use your wallbox except you give him/her an RFID card or approve charging via the phone app.
Q. Does the Charge Wise wallbox have anti-theft protection?
Yes.
During wallbox installation, there are two security screws to tighten the wallbox at the top and bottom. Afterward, stick the security label on the top of the security screws for protecting your wallbox.
Q. Where can I see the charged kilowatt-hours(kWh) in a charging session?
If you want to monitor the ongoing amount of delivered energy during a charging session, you can check the real-time energy delivered on OLED display or in the APP.
Q. Does my wallbox have to be connected to WiFi?
No.
With built-in Bluetooth, you can connect and control your nearby Charge Wise wallbox.
If your wallbox has WiFi connectivity, it will enable you to have remote control and more features in the APP.
If you need 4G remote connection, the NEO variants have a 4G option. Please contact Charge Wise for an upgraded quote on a wallbox with 4G option. Then your wallbox will have instant connectivity when installed anywhere with a 4G network.
Q. How do I start charging?
The Charge Wise wallbox is preset with Plug and Charge mode. It means when wallbox installation is done, you just need to connect the EV and it will start charging immediately.
You can also change to access mode in the APP to Authorization mode, then you can start charging by RFID card or via APP.
Q. How do I stop charging?
You can stop charging by RFID card, APP, or simply stop the charging in your EV, once the connector is unlocked on the EV side, you can unplug the cable.
Q. What benefit do I get if I activate Home Balanc?
Optimised Charging Speed:
The system dynamically adjusts the charging speed based on real-time household current values. This ensures an optimal charging rate, preventing overloads and enhancing the efficiency of the charging process.
Grid Capacity Management:
By monitoring and balancing the charging current, the system helps manage the overall grid capacity effectively. This can potentially eliminate the need for expensive upgrades to the home’s electrical infrastructure.
Cost Savings:
The optimized use of electricity during charging sessions can lead to cost savings for the user, as it minimizes the demand for additional grid capacity and reduces the risk of incurring extra expenses related to infrastructure upgrades.
Enhanced Safety:
The system contributes to the safety of the household electrical system by preventing power trips and overloads. It ensures that the charging process aligns with the available capacity, minimizing the risk of electrical issues.
Q. Can I use the charger without the app?
Yes.
You can use NEO range without APP. Every wallbox is preset with Plug and Charge mode without the need of authorization.
If for any reason the wallbox goes offline, the wallbox will continue with the default or previous settings in the app.
Q. What hardware do I need for Solar-Only charging?
For the single phase NEO range wallbox, two CT Clamps are needed to monitor the grid flow and the other to monitor power generation form your solar system. These connect to the wallbox via a Network communication cable which should be installed at the same time as your electrical cable as the CT clamps will reside in your power box. This is a cheap and effective way to enable Solar-Only EV Charging as it is not reliant on inverter brands. The software monitors the flow and adjusts the charging rate as needed.
For Three Phase however, a separate SC Kit is needed to monitor all three phases. This is more expensive due to the extra hardware required. please refer to the installation documents provided.
Downloads
For install instructions or the NEO Range, please see the links below.
Installation must be undertaken by a licensed electrician only
Installation Manual - Without Solar
Click here to download the File
"[EN] NEO Installation manual Rev1.0.1.pdf"
Installation Manual - With Solar
Click here to download the File
"[EN] NEO+SC Kit Bundle Installation manual Rev1.0.1.pdf"
NOTE: for Single Phase solar option, please use this updated diagram below on how to connect the CT Clamps.
Control Your Charger Anywhere, Anytime
Full control with Free App with easy to use and feature full. Supports Bluetooth and WiFi connection
App by Raedian New Technology
Charge Wise Raedian NEO Range Specifications
1. General
Charging connector
IEC 62196 Type 2 cable 5m or 7.5m
Type 2 socket
Authentication methods
Plug & Charge
RFID
RAEDIAN APP via BLE
OCPP Backend
HMI & indication
Dual LED stripes
Display
OLED display with status indicator
and metering information
Nominal output voltage
Single phase: 230VAC ± 20%
Three phase: 230/400VAC ± 20%
Maximum output power
Single phase up to 7,4kW.
Three phase up to 22kW with
downgrade compatibility.
Earthing system
TN/TT/IT
Protection
UVP, OVP, OCP, Relay Stuck, Over
Temperature
Residual current protection
At least Type A RCD upstream+
Integrated 6mA DC per IEC 62955
Nominal frequency
50/60Hz
Metering accuracy
MID Certified Class B
±1% Accuracy
Electrical Pulse output:
1000 imp/kWh
0.25-5(32)A
(11/22kW variants apply)
2. Connectivity
Vehicle communication
Mode 3 in accordance with
IEC 61851-1 ed. 3 (2017)
Connectivity to backend
Wi-Fi: 2.4GHz, 802.11 b/g/n
4G: LTE CAT I,
LTE-FDD: Bl/3/5/7/8/20/28
Backend protocol
OCPP l.6(JSON) 2nd edition
Connectivity to EMS/Meter
Modbus RTU via RS-485
RFID authentication
1S0/IEC 14443A/B, 13.56 MHz
Maximum length: 7 bytes
Connectivity to smart phone
Bluetooth
SIM card(optional)
- Two SIM options:
User SIM: Nano SIM, Settable APN
user name and password - eSIM: Integrated, activated by
Lifetime Connectivity Key
3. Load Management Options
- Direct connection to CT Clamp for Dynamic Load Balancing;
- Connect to SC Kit for Dynamic Load Balancing and Solar Charging;
- Connect to external EMS as Mod bus RTU secondary via RS-485;
- OCPP backend load management;
- Static load management setting in RAEDIAN APP, RAEDIAN Install APP.
4. Operating Conditions
Operating temperature
-30 – 55°C with derating
mechanism
Relative humidity
5% – 95%
Electrical safety class
Class I
Degree of protection (housing)
Charging core: IP55
Between charging core and
backplate: IP54
IK protection (mechanical impact)
IKl0
Operating altitude
3000m
Standby power
3.86W
Environmental conditions
Indoor / outdoor use
EMC Environmental conditions
Class B residential according to
IEC 61851-21-2
5. Mechanical
Mounting options
Wall mounted
Pedestal
Material
Polycarbonate, UV resistant and
flame retardant, UL94 5VA
Casing (exterior} dimensions (H x W x D)
297 x 210 x 110 mm
Packaging dimensions (H x W x D}
450 x 360 x 230 mm (socket variant)
490 x 650 x 230 mm (cable variant)
Weight
4.7 – 8.5 kg
6. Compliance
Safety
EN 61851-l, EN 62955, EN 62196,
EN 61439
EMC
EN 61851-21-2:2021
EN 301489-l V2.2.3:2019
EN 301489-3 V2.3.2:2023
EN 301489-17 V3.2.5:2022
EN 301489-52 Vl.2.l:2021
RED
EN 300328 V2.2.2:2019
EN 300330 V2.l.l:2017
EN 301908-l Vl5.l.l:202l
EN 301908-13 Vl3.2.l:2022
Health
EN 62311:2008
EN 50663:2017
EN 61000-6-2:2016
EN 61000-6-3:2006
RoHS
Directive 2011/65/EU &(EU)2015/863
Annex II
MID
EN 50470-3
EN 62053-23
7. SC Kit(Three Phase Option only)
Model
ADL200N-CT for 7kW variants
ADL400N-CT for ll/22kW variants
Nominal voltage
Single phase: 230VAC
Three phase: 230/ 400VAC
Power consumption
<0.2VA
Accuracy class
Class I
Input current
BOA, with BOA CT Clamp,
80A: 26.6mA (Default )
200A, with 200A CT Clamp,
200A: 66.6mA(Optional)
Electric energy metering
Active energy : Class B
(split current transformer)
Operating Temperature
-40°C ~ 70°C
Communication
RS485 interface and Modbus RTU
protocol
SC Kit Dimensions (H X w X D)
SC Kit 3ph: 65 x 90 x 45 mm
SC Kit lph: 65 x 90 x 18 mm
CT Perforation size
cpl0mm(80A), cp24mm(200A
